· Facility Access hours: 6AM to 10PM
· Payment methods: Online, Phone in, In person, autopay(pre-authorized automatic monthly credit deductions)
· Payment types: Visa and Mastercard Preferred, Amex and Cash Accepted
· Payment cycle : units are rented on the day of sign up and billed subsequently every month on that given anniversary date
· The customer shall make no alterations of improvements to the unit(s)
· The customer is responsible to provide a lock for unit (locks are available for purchase)
· A lock must be kept on unit by the customer at all times
· Prohibited goods: Food products/perishable goods, dangerous goods, animals, gas, oil, propane, toxic chemicals, radioactive materials, guns, firearms Etc.
· Move out policy – 5 days notice is required to facilitate the move out process
· Prorate policy –We do not provide refunds if you move out in the middle of a billing cycle. Let us know prior to your billing date and we will prorate you until your move out date.
· Insurance policy -The customer agrees to store personal property and chattels at his/her/its own risk
· Please sweep out unit and leave it clean when moving out
· Please do not deposit waste, garbage or other disposables in corridors, hallways, loading bays or other areas of the facility
· Please adhere to posted signage in the facility (Entering, Exiting, Loading bay, Health Advisories Etc.)
· Please don’t obstruct entrances/driveways and allow others people reasonable access
· Please do not hold elevator doors open doing so will decommission elevator
· Please return carts and dollies to the loading bay
· Please visit the website or ask an associate if you need moving/storage tips and suggestions
· Thank you for choosing to store with Xtra Storage